Frequently Asked Questions
There are three options:
-Print your own labels from home ($10*) ($10 = Registration Fee + $ 0 Print/Mail Fee)
-Printed and mailed to you:
2 Sheets of Labels (160) Printed and mailed to you ($15) ($10 = Registration Fee + $5 Print/Mail Fee)
4 Sheets of Labels (320) Printed and mailed to you ($20) ($10 = Registration Fee + $10 Print/Mail Fee)
-Tag For Me ($10) ($10 = Registration Fee + $0 Print/Mail Fee)
Note: All fees include tax.
*Volunteers working 10 hours or more will receive a $10 Hiz & Herz merchandise credit for use at the current sale. Credit will be issued upon working 10 volunteer hours.
You will earn 70% on all of your sold items. You can increase your earnings to 80% or 90% by volunteering. See Volunteer page for specific details.
No, any items you do not wish to discount may be marked with a "ND" on the tag. See tagging instructions for details.
No. There is no limit to the number of items you may consign. We accept items on a first-come-first-serve basis, and they must meet the acceptance policy of Hiz & Herz. There is, however, a minimum of 30 accepted items to participate in the sale. We reserve the right to limit the number of items if space becomes limited.
No, if you choose to donate them you simply leave them at the sale and we take care of the rest. If you would like your items back, you will be required to pick them up during Unsold Item Pick-Up.
We will do our best to keep tabs on every item that comes through our doors. However, we cannot be held responsible for items lost before, during or after the sale.
Upon registration, we will provide you with instructions on tagging. You may choose the print at home method or have us mail you barcodes that will need to be placed on index cards.
While it is encouraged, you are not required to use the provided template. You may download and print our tag template or complete a 3 x 5 index card with the required information in the required format.
Yes. All clothing must be dropped off to us on a WIRE hanger. One item or set per hanger.
Let us tag for you! Hiz & Herz now provides a tagging service for those who may not have the time or knowledge to tag prior to a sale. Click here for complete details.
Yes, each consignor is responsible for putting their own items out in the designated areas. Please plan your time accordingly.
Login to the Consignor Portal and pick a new time.
Checks will be ready for pick up during Money Pick-Up. If you choose not to pick up your items, we will mail you a check and donation slip by close of business that day.
We need volunteers to help with check-in and check-out, setup and teardown, organizing the merchandise, placing signs around town, food and drink, social media promotion, tagging services, and more as the need arises. Volunteers will be placed where they are most needed, so roles could change throughout your shift. You will not be expected to do anything you do not feel capable of.
Yes, spouses, family members (13 and older) may work and contribute their hours to you. We welcome additional help!
Yes, you can continue to shop after 3:00 pm if you are not volunteering on the pre-sale day. Volunteers may also continue to shop during the public sales, provided it is outside of their scheduled volunteer time.
No, you must work the minimum number of hours during peak times to receive the higher percentage of sales. Our highest need for volunteers are during our peak days/times.
We understand that sometimes the unexpected can prevent you from working your scheduled shift. Our volunteers must be dependable for our sale to remain a success. To avoid losing your volunteer benefits, you may find a replacement to work your shift (friend, family, other volunteer not scheduled at that date/time). If you do not show up for a scheduled shift without notice, your registration fee WILL NOT BE DISCOUNTED. Additionally, you may lose out on a higher % of earnings depending on your total volunteer hours worked.
Only the volunteer, the volunteer's spouse and minor children are allowed during volunteer pre-sale shopping hours.
Volunteers, consignors, first responders, military, foster families and real estate agents are welcome to shop the Pre-Sale with one guest. A Pre-Sale Pass is required for admission.
Consignors will receive their Pre-Sale pass at check-in. Military members, first responders, real estate agents and foster families will receive their pass via email after their registration is submitted and approved. Non-Consigning volunteers should contact us directly to make arrangements for a pre-sale pass. The Pre-Sale passes are available upon sale registration opening through closing of sale registration. See our schedule for these dates. No exceptions.
Yes, children are welcome at the sale, but please use your best judgement when bringing them. This is a large facility with a lot of attendees. There is no childcare provided onsite. Children are not allowed to play with items at the sale as they are the property of our consignors and if broken, you will be required to pay for them.
Still Have Questions?
Reach out to us if you still have questions. We are happy to help!