Frequently Asked Questions

Read frequently asked questions for consignors.

Read frequently asked questions for volunteers.

Read frequently asked questions for shoppers.

Consignor FAQs

What is the registration fee to consign?

There are three options:

-Print your own labels from home ($10*) ($10 = Registration Fee + $ 0 Print/Mail Fee)

-Printed and mailed to you:

2 Sheets of Labels (160) Printed and mailed to you ($15) ($10 = Registration Fee + $5 Print/Mail Fee)

4 Sheets of Labels (320) Printed and mailed to you ($20) ($10 = Registration Fee + $10 Print/Mail Fee)

-Tag For Me ($10)  ($10 = Registration Fee + $0 Print/Mail Fee)

Note: All fees include tax.

*Volunteers working 10 hours or more will receive a $10 Hiz & Herz merchandise credit for use at the current sale.  Credit will be issued upon working 10 volunteer hours.

How much will I earn on my items?

You will earn 70% on all of your sold items. You can increase your earnings to 80% or 90% by volunteering.  See Volunteer page for specific details.

Am I required to sell my items 50% off on 50% Off Day?

No, any items you do not wish to discount may be marked with a "ND" on the tag. See tagging instructions for details.

Is there a limit to the number of items I may consign?

No. There is no limit to the number of items you may consign. We accept items on a first-come-first-serve basis, and they must meet the acceptance policy of Hiz & Herz. There is, however, a minimum of 30 accepted items to participate in the sale. We reserve the right to limit the number of items if space becomes limited. 

Do I have to pick up my items after the sale?

No, if you choose to donate them you simply leave them at the sale and we take care of the rest.  If you would like your items back, you will be required to pick them up during Unsold Item Pick-Up. 

What if I find that an item is missing?

We will do our best to keep tabs on every item that comes through our doors. However, we cannot be held responsible for items lost before, during or after the sale.

Where do I get the price tags?

Upon registration, we will provide you with instructions on tagging. You may choose the print at home method or have us mail you barcodes that will need to be placed on index cards.

Am I required to use Hiz & Herz tag template?

While it is encouraged, you are not required to use the provided template. You may download and print our tag template or complete a 3 x 5 index card with the required information in the required format.

Does my clothing have to be on a hanger?

Yes. All clothing must be dropped off to us on a WIRE hanger. One item or set per hanger.

Do you provide tagging services?

Let us tag for you!  Hiz & Herz now provides a tagging service for those who may not have the time or knowledge to tag prior to a sale.  Click here for complete details.

Am I required to put my items on the racks and sales floor?

Yes, each consignor is responsible for putting their own items out in the designated areas. Please plan your time accordingly. 

What if I need to change my drop-off time? 

Login to the Consignor Portal and pick a new time.

Can I use the same Consignor number and labels for BOTH Kidz Shoppe and Hiz & Herz sales? 
Yes, your same consignor number will be utilized for future sales, HOWEVER, you must register for each sale separately. Each sale requires a registration fee. Registration fee helps cover administrative and infrastructure expenses.
If I still have left over labels from a previous sale, do I still have to pay a registration fee?
Yes, a registration fee is charged for each individual sale to help cover administrative and infrastructure expenses. You MAY use any leftover labels from a previous sale that have your consignor number on them.
When will I receive payment for my sold items?

Checks will be ready for pick up during Money Pick-Up.  If you choose not to pick up your items, we will mail you a check and donation slip by close of business that day.

What if I have items that may be consigned in both Kidz Shoppe and Hiz & Herz?
You must register for Kidz Shoppe and Hiz & Herz separately. Aside from some movies, board games, and maternity clothing, there should be little to no items sellable in both sales. Certain shoe sizes are acceptable to sell at both sales. We have designed the acceptable items to be specific to each sale.

Volunteer FAQs

What are some examples of volunteer duties?

We need volunteers to help with check-in and check-out, setup and teardown, organizing the merchandise, placing signs around town, food and drink, social media promotion, tagging services, and more as the need arises. Volunteers will be placed where they are most needed, so roles could change throughout your shift. You will not be expected to do anything you do not feel capable of.

Can my spouse volunteer and add to my total hours? 

Yes, spouses, family members (13 and older) may work and contribute their hours to you. We welcome additional help!

If I do not meet the peak day hours requirements can I still earn 80 (4 hours during peak days/times) or 90% (6 hours during peak days/times)?

No, you must work the minimum number of hours during peak times to receive the higher percentage of sales. Our highest need for volunteers are during our peak days/times.

What happens if I am unable to work my shift?

We understand that sometimes the unexpected can prevent you from working your scheduled shift. Our volunteers must be dependable for our sale to remain a success. To avoid losing your volunteer benefits, you may find a replacement to work your shift (friend, family, other volunteer not scheduled at that date/time). If you do not show up for a scheduled shift without notice, your registration fee WILL NOT BE DISCOUNTED. Additionally, you may lose out on a higher % of earnings depending on your total volunteer hours worked.

Can I bring anyone with me during volunteer shopping pre-sale time?

Only the volunteer, the volunteer's spouse and minor children are allowed during volunteer pre-sale shopping hours.

Shopper FAQs

Who can shop the Pre-Sale?

Consignors, first responders, military, teachers, senior citizens, foster families and real estate agents are welcome to shop the Pre-Sale with one guest. A Pre-Sale Pass is required for admission.

How do I get a Pre-Sale Pass?

Consignors will receive their Pre-Sale pass at check-in. Military members, first responders, real estate agents, teachers, senior citizens, and foster families will receive their pass via email after their registration is submitted and approved. Non-Consigning volunteers should contact us directly to make arrangements for a pre-sale pass.  The Pre-Sale passes are available upon sale registration opening through closing of sale registration.  See our schedule for these dates.  No exceptions.

Are children allowed at the sale?

Yes, children are welcome at the sale, but please use your best judgement when bringing them. This is a large facility with a lot of attendees. There is no childcare provided onsite. Children are not allowed to play with items at the sale as they are the property of our consignors and if broken, you will be required to pay for them.

Still Have Questions?

Reach out to us if you still have questions. We are happy to help!